BCE announces 2021 financial targets, 5.1% dividend increase and capital investment acceleration of at least $1 billion to advance fibre and wireless network expansion over the next 2 years.
Bell added 81,256 total net new postpaid and prepaid customers(5) in Q4, compared to123,582 in Q4 2019. For full-year 2020, total postpaid and prepaid net additions decreased 48.8% to 263,721.
Postpaid net additions totalled 92,928, down from 121,599 in Q4 2019. Overall market activity was impacted by reduced retail store traffic and transaction volumes during COVID19, resulting in a 13.2% decline in postpaid gross additions. This was moderated by a 17 basis-point improvement in postpaid customer churn(5) to 1.11%. For full-year 2020, postpaid net additions were 225,739, down from 401,955 in 2019, while customer churn decreased to 0.99%, our best annual postpaid churn rate result ever.
Bell’s total wireless customer base in 2020 increased 2.6% to 10,221,683, comprising 9,385,679 postpaid subscribers, up 2.5% over 2019, and 836,004 prepaid customers, up 4.8%.
